Hire Desk Administrator
ABOUT THE COMPANY
Rotrex Winches has a 40-year history as the UK’s leading provider of winches and winch expertise & support including maintenance, inspection, testing, refurbishment, and installation of high-level access and fall protection equipment. We support customers across the globe through continuous investment not only in our equipment and our IT systems, but also by investing in our people ensuring they work in an environment where they can thrive.
SUMMARY OF THE ROLE
The role of the Hire Desk Administrator is integral to the company, requiring exceptional collaboration, prioritisation, and time management skills. Operating in a fast-paced environment, this position demands meticulous attention to detail and a commitment to completing tasks in line with our standard company policies and processes. Engagement and curiosity are key attributes for a in order to build a deep understanding of the needs of the company and customer base as well as enabling you to use your creativity to challenge the status quo and use your initiative to strive for continuous improvement.
OVERVIEW OF ACCOUNTABILITIES
Administrative Excellence:
Collaborate with your team to ensure all entities in the group are consistently meeting ISO requirements.
Ensure adherence to company processes to secure a high pass rate in ISO audits.
Ensure contracts are managed in a timely and accurate manner, avoiding credits.
On-Hire Management:
Review and action completed pick lists, ensuring the real-time production of accurate delivery paperwork.
Actively chase both internal and external transport suppliers for PODs to enable timely release of contracts for invoicing.
Off-Hire Management:
Promptly and accurately raise collection notes to the correct location at the point of off-hire.
Proactively review and address any outstanding collections and returns, contributing to overall operational efficiency.
Contract Closure and Invoicing:
Efficiently complete off-hires and promptly close down contracts in real time, maintaining accurate records.
Review and address any outstanding damage and lost quotes, ensuring a thorough resolution process.
Ensure that all applicable contracts are readily available for invoicing.
Facilitate weekly and monthly invoicing for contracts.
Ensure customers with specific invoicing needs are being billed as per requirements.
Customer service:
Produce weekly on-rent reports and share with our valued customers.
Support the Hiredesk team to exceed Customer-related SLAs by answering calls when needed.
Query Resolution:
Address and complete any queries in a timely manner, ensuring effective communication internally and externally.
Collaborate with Operations & IT with Liftware maintenance and actively participate in stock-taking as required.
Continuous Improvement:
Use your creativity and initiative to identify and report all opportunities to improve company processes and systems to positively impact the customer experience and streamline processes.
Additional Responsibilities:
Produce parts & servicing quotes/orders, collaborating with the Workshop teams to ensure a seamless journey for our customers.
Produce accurate test certifications for servicing of customers own kit.
Undertake any other tasks and responsibilities in line with the role, demonstrating flexibility and adaptability.
QUALIFICATIONS AND EXPERIENCE
Essential
- Excellent organisational, administrative, and time management skills.
- IT literate with a strong knowledge of Microsoft Office applications.
- Collaborative team player with excellent written and verbal communication skills.
- Diligence and commitment to following tasks through and resolving problems.
- Self-motivated with the capability of working independently.
Desirable
- Experience in a customer facing role.
- Ability to build strong rapport with customers, suppliers and internal stakeholders.
WORKING PATTERN:
Days: Monday to Friday
Hours: 37.5 hours per week between 08:00 - 16:00
Lunch break: 30 minutes unpaid
COMPANY BENEFITS
- 25 days Annual Leave (+1 per year capped at 30)
- Employee Assistance Program
- Enhance Family Leave
- Free Eye Tests
- Private Healthcare
- Professional Membership / Subscription
- Quarterly Incentive Program
- Training & Development Programmes
- Length of Service Awards
- Personal Milestone Acknowledgements
- Free Equipment Hire
- Free Parking
Ability to commute/relocate:
- Alfreton Trading Estate, Wimsey Way, Alfreton DE55 4LS: reliably commute or plan to relocate before starting work (required)
Salary:
- £24,500.00 per annum DOE
- Department
- Sales
- Role
- Hire Desk Controller
- Locations
- Alfreton - Rotrex
Alfreton - Rotrex
Our Perks & Benefits
-
🏄🏻♀️ Enhanced paid vacation
We value that you get more time with your family and friends. Therefore we offer everybody 25 days paid vacation rising by 1 day every year to 30 days, plus Bank Holidays
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🕐Hybrid Working
We value work-life balance highly, therefore we have hybrid working in many of our roles.
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Private Health Care
Every employee can receive Private Health Care upon completion of their probationary period.
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Regular social & team events 🕺
We have a HIRE Community who organise Regular social, team events and awards.
About LGH Group
LGH is one of the UK’s leading lifting equipment rental companies.
As a family-owned company for over 50 years, we have made a name for ourselves by combining the highest quality equipment, unrivalled expertise, and impeccable safety standards. We support customers across the globe through continuous investment in our equipment, people and IT systems. LGH adds specialist knowledge and know-how to your operation and excellent customer service, lifting your team as well as your load. From a simple toe jack for manual handling, to sophisticated spreader beams for larger loads, we offer the widest range of lifting equipment, on call and ready for delivery, backed by expert advice and on-site expertise.
Rotrex
Rotrex is UK’s winch specialist with the largest range of winches in Europe and a true global capability, unrivalled winching expertise and a nationwide support network.
Rotrex Winches has a 40-year history as the UK’s leading provider of winches and winch expertise & support including maintenance, inspection, testing, refurbishment, and installation of high-level access and fall protection equipment. The team has over 500 years collective winching expertise with wide industry experience across numerous sectors and applications including energy & renewables, infrasturure, cable installation, offshore cable pulling, pipelines and wind farms.
- Trailer Mounted Winches
- Base Mounted Winches
- Cable Drum Trailers
- Onsite Services
Rotrex OnSite
We are the UK’s leading provider of expert cradle maintenance services, fall protection equipment, cradle inspection/testing and cradle operator training. We are trusted by organisations large and small for our reliable service and fully trained experienced engineers.
Hire Desk Administrator
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